Refund & Returns Policy

Accessories: Refunds & Returns

• Eligibility:
  Returns or exchanges are accepted within 7 days of purchase, provided the item is unused, in its original packaging, and accompanied by the original receipt.
• Non-Returnable Items:
  Opened consumables (like printer cartridges/ink), personalized or custom-ordered products, and items showing signs of use/damage are not eligible for return or refund.
• Faulty or Damaged Goods:
  If you receive a faulty, defective, or damaged accessory, please inform us within 48 hours of purchase. We will inspect the item and, if confirmed, offer a replacement or full refund.
• Return Process:
  Please bring the product and purchase invoice to our store. Upon inspection, eligible refunds will be processed to the original payment method or exchanged as preferred.

Repairs: Refund & Service Return

• Repair Service Refunds:
  Due to the nature of repair services, refunds are not typically provided once a service is completed and the device is returned in working order.
• Repair Not Successful:
  • If we are unable to repair your device, you will not be charged any service/labor fee beyond any diagnostic fee discussed in advance.
  • In rare cases where an issue reoccurs and is covered by our warranty, we will re-examine and resolve the issue at no additional cost. Refunds may be considered only if the device cannot be returned to working condition after repeated attempts, at our discretion.
• Warranty on Repairs:
  Repairs include a limited warranty for parts and workmanship as specified on your invoice. Warranty claims must be made within the warranty period with proof of service.
• Exclusions:
  Refunds or complimentary repairs are not provided for devices with physical or liquid damage after service, misuse, third-party tampering, or for unrelated faults that develop later.

General Information

• Processing Time:
  Approved refunds are typically processed within 5–7 business days.
• Contact for Returns:
  • In Person: Visit our store with proof of purchase.
  • By Phone: [Your Store Number Here]
  • By Email: [Your Contact Email Here]

Changes to Policy

Click & Fix Kharar reserves the right to update or modify this Refund and Returns Policy at any time. Updates will be posted on this page.

If you need clarification or want to start a return/refund request, please contact our team. We are committed to fair, transparent service and customer satisfaction.

Thank you for trusting Click & Fix Kharar. Your satisfaction is our priority!